Cancellations / Returns
Orders cannot be cancelled nor goods returned except with the consent of the Seller and on terms which indemnify the Seller against all loss.
The Seller is under no obligation to accept return of goods supplied and credit the buyer except where goods are returned as being damaged in transit, or there is complaint as to the quality of the goods.
In the case of office machines the warranty remains with the manufacturer and contact details for the manufacturer will be supplied upon request. JM Office Stationery are not permitted to contact the manufacturer on the buyers behalf and the manufacturer may ask for proof of purchase.
In the case of computer consumable products, the outer seal has not been tampered with in any way. If the Buyer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer of such product(s) accepts that the product has not been misused, over loaded, incorrectly installed or incorrectly stored. In certain circumstances, a faulty product evaluation form must be completed by the Buyer.
o Faulty / Damaged product(s) - please report within 24 hours
o Picking errors- please report within 48 hours from date of delivery
o Shortages - please report within 24 working hours from date of delivery
o No Longer Required Returns - please report within 5 working days. If we have incurred costs from manufacturers, we may on occasion pass some of the restocking charges on to you.